File Complaint

Whether you are betting at a sports betting site, a live casino, or any other online gaming platform, as long as it involves the exchange of funds, there is a definite possibility that you may encounter various disputes: inability to withdraw money, account frozen for no reason, winnings confiscated, terms and conditions temporarily modified, customer service not responding for a long time ...... If you have encountered a similarly unfair treatment in a betting site fair treatment but don't know who to complain to and how to organize the evidence, Bet Scout's Complaint Suggestion Box is specially prepared for you.

Here, we provide a centralized feedback gambling complaint portal for players around the world to assist you in documenting and organizing issues related to gambling sites, including sports betting sites, online casinos, and e-sports betting platforms. You can use the complaint suggestion box to submit to us: the name of the gambling site where you encountered the problem, your account information, location, details of what happened, and relevant screenshots or documented descriptions, so that we can understand the situation and assess the risks more quickly.

It is important to note that Bet Scout (Deal4Bet.com) is an independent online betting information platform and is not affiliated or represented by any single bookmaker or gambling site. We cannot guarantee that we will help you recover your losses, nor will we make a ruling on behalf of any official organization, but we will try our best to verify and record the evidence you provide and, if necessary, mark the platform in question as a high-risk betting site or add it to a blacklist of alerts to remind other players to stay away from similar risks.

Have you been treated unfairly by a betting site? Have you had winnings confiscated or had trouble withdrawing your cash? We are committed to helping bettors recover what they are owed. Fill in the form below and we will do our best to resolve your complaint.

How to use the Gaming Complaint Suggestion Box correctly?

In order to help you deal with issues related to the gaming site more efficiently, we recommend that you follow the steps below to prepare your information before submitting a complaint:

First, identify the subject and timeline of the complaint.
Please try to clearly state the name of the gaming site you are complaining about, the domain address, your account name or member number, and a chronological account of what happened, e.g., when you registered, when you made a deposit, what activity took place, when you applied for a withdrawal, and when you were denied or frozen. A clear timeline helps us determine if the problem is related to the terms of the activity or wind control.

Second, preserve and organize relevant evidence.
Including but not limited to: screenshots of deposit and withdrawal records, customer service chat records, system reminder messages, email correspondence, screenshots of activity rules page, etc.. Many betting disputes can't be clarified verbally, but screenshots can often present details visually. If you have tried to communicate with the platform customer service, you can also briefly write the communication process in the complaint details.

Third, state how you would like to be handled.
Some players hope that the gaming site will give a reasonable explanation and transparent processing results, some hope to recover the balance confiscated for no reason, and some just hope to remind other players to stay away from the problematic platforms. You can write down the direction you expect to be resolved in the content of your complaint, so that we can easily refer to it when communicating with the platform or organizing the blacklist information.

Fourth, remain rational and avoid emotional charges.
We understand all too well the anxiety and anger that comes with experiencing an inability to withdraw or a loss of funds, but the more times like these, the more important it is to speak up with facts and evidence. The goal of the Complaint Suggestion Box is to help you sort out your problems more clearly and calmly, not to turn it into a place for emotional outbursts.

How will we deal with your betting complaint?

When you submit information through the Complaint Suggestion Box, we usually go through the following steps to follow up:

First, initial verification of the completeness of the complaint.
We prioritize checking that the complaint contains the key information: the name of the betting site, account number, region, type of problem and basic timeline. If the information is too brief, we may not be able to make an effective judgment, so it is also recommended that you write as much detail as possible at the outset.

Second, cross-reference existing player feedback with publicly available information.
For gaming sites that have been the subject of multiple complaints, we will take into account previous player feedback records, public reviews and forum discussions to determine if there are systemic problems, such as: long term refusal to pay out, large scale confiscation of winnings, and random changes to terms and conditions. For first time complaints, we will keep an eye on them and continue to collect feedback from other players.

Third, try to communicate with the platform or give risk warnings within reason.
Depending on the situation, we may try to contact the customer service or docking window of the relevant gaming site to understand the platform's explanation and treatment plan; if the platform has a negative attitude, does not respond for a long time, or if the evidence shows that its behavior seriously harms the rights and interests of the players, we will consider including it in the list of high-risk gaming sites, or even adding it to the public blacklist, and giving obvious reminders on the relevant pages.

Finally, player privacy is protected and individual decisions are respected.
We will not disclose your personally identifiable information or contact details in the course of dealing with a complaint unless we have your express consent to do so; nor will we force you to take any legal action or additional steps. It is entirely up to you to decide whether or not to continue to deal with the gaming site in question and whether or not to seek legal recourse in accordance with local law and your own wishes.

It should be emphasized again that Gaming Scout is not a court of law, an arbitration body or a government regulatory agency and cannot make legally binding decisions on any gaming disputes. What we can do is to be as open and transparent as possible in terms of information to help more players see which betting sites are trustworthy and which ones they should try to stay away from.

A Few Things You Must Know Before Filing a Gaming Complaint

For one, online betting itself has high-risk attributes.
Whether it's a sportsbook, live casino, video game or lottery game, there are unpredictable fluctuations in winning and losing, and there is no such thing as a "sure win" bet. We do not encourage excessive gambling of any kind, nor do we offer any guaranteed profit advice. The Complaints and Suggestions box exists to help players who are already experiencing problems to better document and express their concerns, not to encourage more people to engage in high-risk betting.

Secondly, legal provisions vary greatly from country to country and region to region.
In some countries or regions, licensed gaming sites are locally legal; in others, online gambling may be severely restricted or even banned altogether. Before choosing a betting site and submitting a complaint, please make sure that you understand and comply with the relevant laws in your area. Any information provided by Gaming Scout is not to be considered legal advice.

Third, we cannot guarantee that we will help you recover your losses.
We will endeavor to verify the evidence you have provided and where possible attempt to communicate with the relevant platforms, but the final outcome will depend on a number of factors including the attitude of the betting site itself, the regulatory environment, and the laws in your area. Please consider the suggestion box as an "information and record-keeping platform" and not as a 100% effective recovery channel.

Four, please always maintain an attitude of rational entertainment.
If you find that you have invested more than your original entertainment budget in gambling and it is even beginning to affect your family, work or emotional state, stop betting immediately and seek professional help as soon as possible. Many countries and regions have problem gambling hotlines, self-exclusion programs and counseling agencies that you can reach out to depending on your local situation. Rationality and self-discipline are more important than any betting technique.

Gaming Complaints FAQ

Question 1: What types of betting complaints do you accept?
We mainly accept complaints and suggestions related to online betting sites, including but not limited to: inability to withdraw funds, withdrawals delayed or rejected for no reason, accounts inexplicably frozen, inconsistency between the terms of the activity and its actual implementation, bonuses confiscated for no reason, customer service unresponsive for a long period of time, suspected blacklisted platforms, and so on. Whether it is a sports betting site, online casino, e-gaming platform or cryptocurrency betting site, as long as it is related to the safety of your betting funds, you can give us feedback through the complaint suggestion box.

Question 2: After submitting a gaming complaint, approximately how long does it take to get a response?
Due to the varying number of players and complexity of individual cases, we cannot guarantee a fixed response time. In general, we will prioritize reading complaints with more complete information and stronger evidence, and record and evaluate them internally. If you leave valid contact information, we will reach out to you when further communication is necessary. However, please understand that this is a free information service and is not a 24/7 customer service system and the speed of response may vary depending on the actual situation.

Question 3: Will my personal information be disclosed if I submit a complaint?
Will not. Unless we have your explicit permission, we will not disclose your name, e-mail address, account number and other directly identifiable personal information. When we compile blacklists and risk warnings, we use general statements such as "repeated reports from players" and "complaints received from players" rather than naming specific individuals. Protecting player privacy is a principle we take very seriously.

Question 4: If I have already complained to the betting site official, do I need to complain again here?
If you have already complained to the betting site's official customer service or regulator, you are still welcome to give us a brief explanation of the situation via the complaint suggestion box. This can help us to get a fuller picture of the platform's actual performance in our subsequent betting site recommendations and blacklist updates, as well as provide important reference information for other players.

Question 5: Do you favor certain bookies?
Won't. BetScout is an independent online gaming information platform with no affiliation, agency or holding relationship with any single gaming company. Our main goal is to organize the information of global gaming sites as objectively as possible, and to collect real feedback from players through complaint and suggestion boxes, rating boxes and blacklists, so as to help more people see the differences and risks between different gaming platforms.